Delivery and Returns
Delivery
All items are shipped with in 48 hours of receiving the order.
We use either Royal Mail Signed for service, EVRI or UPS depending on destination.
Delivery Costs
We charge the following for postage and packing:
- UK Mainland: £8 under £150, free over £150
Tracked & signed for. Delivery can take between 1-3 working days.
- Europe: 25.00
Tracked & signed for. Delivery can take up to 5 working days.
- Rest of the World: £75.00
International tracked & signed for. Delivery can take up to 14 working days.
With international and European deliveries you may be required to pay customs or duty charges, so please make sure you understand the fees your country may charge you to receive the items, and consider this before placing an order - as it is your responsibility to pay these.
Returns
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@studioronde.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items are returned at your own cost.
You can always contact us for any return question at hello@studioronde.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.